Nationwide Building Society is preparing to become the UK’s largest branch banking network from June 4, marking a notable shift at a time when many major banks continue reducing their High Street presence.
The move follows Nationwide’s acquisition of Virgin Money and comes amid widespread branch closures across Britain. While many financial institutions are focusing heavily on digital services, Nationwide says customer demand for in-person banking remains strong.
From June, the combined network will include 696 branches across the UK, consisting of 605 Nationwide locations and 91 Virgin Money branches.
Expansion
The new total will place Nationwide ahead of other banking groups in terms of physical branch numbers.
The expansion comes during a period of ongoing contraction across the wider banking sector. Industry figures show that more than 80 bank branches are expected to close during June alone, with over 240 additional closures projected by the end of 2026.
Nationwide, however, has committed to keeping all of its branches open until at least 2030.
| Nationwide Branch Network From June 4 | Total |
|---|---|
| Nationwide branches | 605 |
| Virgin Money branches | 91 |
| Combined total | 696 |
The building society says the decision reflects growing evidence that many customers still value face-to-face banking services.
Demand
According to Nationwide, branch usage has increased rather than declined in recent years.
The organisation reported that 6.7 million unique customers used its branches last year, representing a 5.1% increase compared with the previous year and the highest level recorded since the pandemic.
Nationwide also said:
- 57% of all in-branch product openings across the market were completed through its branches
- In-branch current account sales increased by 21%
- ATM use rose significantly in communities with fewer banking options
The figures suggest that while online and mobile banking continue growing, physical branches still play an important role for many customers.
Communities
Nationwide stated that it has become the last remaining bank branch in 155 towns and communities across Britain.
In some of those areas, customer activity increased sharply after rival banks closed nearby branches.
The building society reported:
| Activity Increase in Sole-Branch Towns | Growth |
|---|---|
| ATM usage overall | 25% |
| ATM use by non-Nationwide customers | 96% |
| Current account openings | 29% |
These figures indicate that remaining branches may take on a broader role in communities where banking access becomes limited.
For some customers, especially older adults or those less comfortable with digital banking, local branches remain an important part of everyday financial management.
Services
Nationwide says branches are increasingly being used for more complex customer support needs that may be harder to manage online.
Speaking about the expansion, Nationwide chief executive Dame Debbie Crosbie said customers continue to value human interaction, particularly for sensitive financial matters.
These include:
- Fraud concerns
- Bereavement support
- Power of attorney arrangements
- Financial guidance
- Identity verification
The building society also announced that some branches are extending opening hours to meet growing demand for Saturday banking services.
Support
Alongside traditional banking services, Nationwide is continuing to expand several community-focused initiatives through its branch network.
These include:
| Community Programme | Purpose |
|---|---|
| Dementia clinics | Support for families and carers |
| Digital skills lessons | Help using online services |
| Safe Spaces | Support for domestic abuse victims |
| National Databank access | Free mobile data support |
Some Virgin Money branches are also participating in the National Databank initiative, which provides free mobile connectivity support to people experiencing digital exclusion.
The expansion of these services reflects a broader role branches are increasingly playing in local communities beyond standard banking transactions.
Payments
The announcement also comes shortly before Nationwide distributes another round of its Fairer Share payments.
Approximately 4.4 million eligible members are expected to receive a £100 payment in June under the scheme.
Since launching the initiative in 2023, Nationwide estimates it will have returned around £1.5 billion to members through the programme.
To qualify, customers generally need to hold:
- A Nationwide current account
- A qualifying savings account or mortgage
The Fairer Share payment forms part of Nationwide’s mutual ownership structure, where profits can be shared directly with members rather than external shareholders.
Banking
The broader UK banking sector continues balancing digital transformation with customer demand for physical services.
While mobile banking usage has grown rapidly over the past decade, Nationwide’s latest figures suggest branch banking still holds value for many consumers, particularly in areas where alternative services have disappeared.
As branch closures continue elsewhere across the sector, Nationwide’s decision to expand and maintain its physical presence represents a different long-term strategy.
Whether other banking groups follow a similar path may depend on future customer behaviour, digital adoption trends, and ongoing demand for in-person financial support.
For now, Nationwide’s upcoming 696-branch network marks one of the most significant developments in UK High Street banking in recent years.
FAQs
How many branches will Nationwide operate from June?
Nationwide will operate 696 branches.
Why is Nationwide expanding its branch network?
Demand for face-to-face banking remains strong.
When will the expanded network begin?
The changes begin from June 4.
Will Nationwide keep branches open long term?
It pledged to keep branches until 2030.
