Households supplied by OVO, E.on Next, Octopus Energy, British Gas and Scottish Power are being advised to take a gas and electricity meter reading on the exact day they move home.
The guidance comes from Ofgem, the UK energy regulator, which warns that failing to submit accurate readings when relocating can lead to billing errors, disputes and delays in receiving refunds.
In a message shared on social media, Ofgem reminded customers that moving home can be stressful and encouraged them to notify their supplier, take meter readings and provide a forwarding address to avoid complications.
Why It Matters
When you move property, responsibility for energy bills transfers on a specific date. If no accurate meter reading is provided, suppliers may rely on estimated usage.
Estimated bills can result in:
- Overcharging for energy not used
- Undercharging, followed by later corrections
- Disputes between outgoing and incoming occupants
- Delays in refunds where accounts are in credit
Even properties fitted with smart meters should have a reading recorded on the day of the move. While smart meters automatically transmit data, readings can occasionally fail to send or may not align precisely with the handover date.
What To Do Before Moving
Consumer experts at Uswitch have outlined several steps to reduce the risk of billing issues:
- Inform your supplier of your moving date in advance
- Keep direct debits active until your final bill is settled
- Record gas and electricity meter readings on the day you leave
- Provide a forwarding address for final bills or refunds
These steps help ensure your account is closed accurately and that any credit balance is returned promptly.
What To Do At Your New Home
Once you move in, it is equally important to take immediate action.
- Take meter readings as soon as you arrive
- Confirm which supplier currently provides energy to the property
- Check the tariff you have been placed on
- Compare deals if you plan to switch
You are responsible for paying for all energy used from the moment you take ownership or tenancy of the property. Even if you intend to change suppliers, charges will apply from your move-in date.
Financial Impact
Energy costs remain higher than pre-crisis levels, making accuracy more important. Small errors in estimated readings can translate into significant costs, particularly during periods of high usage.
For example:
| Scenario | Potential Outcome |
|---|---|
| No final reading submitted | Estimated bill issued |
| Credit balance not confirmed | Refund delay |
| Incorrect move-in reading | Charged for previous occupant’s usage |
Providing accurate readings on moving day reduces the risk of these outcomes.
Regulator Advice
Ofgem’s message is straightforward: notify your supplier, record meter readings on the exact day you move, and maintain communication.
Taking these steps can help prevent billing disputes and avoid unnecessary financial pressure during what is often an already demanding period.
FAQs
When should I take a meter reading?
On the exact day you move in or out.
Do smart meters still need readings?
Yes, to avoid disputes or errors.
What happens if I don’t submit one?
You may receive an estimated bill.
Should I cancel my direct debit immediately?
No, wait until the final bill is settled.
