The Department for Work and Pensions has confirmed it is expanding targeted case reviews for certain benefit claimants. As part of these checks, individuals may be required to submit evidence, including identification and financial documents, to continue receiving payments.
The move follows new legislation granting the DWP additional powers to address incorrect benefit payments. Officials can now request bank account information for claimants of Universal Credit, Employment and Support Allowance, and Pension Credit where necessary to verify eligibility. The legislation also allows similar checks to be extended to other benefits in future.
Expansion
Targeted case reviews were first introduced in 2022 to examine Universal Credit claims. The purpose is to ensure that claimants are receiving the correct amount based on their circumstances.
Peter Schofield, Permanent Secretary at the DWP, recently informed MPs that the department is extending these reviews to Pension Credit claims. The focus will be on cases considered at higher risk of error.
According to the DWP, these reviews form part of a broader effort to reduce overpayments and protect public funds.
Powers
Under the updated legal framework, DWP investigators can request access to bank account information in certain circumstances. The intention is to identify potential discrepancies between a claimant’s financial situation and the details declared in their benefit application.
The new powers currently apply to:
| Benefit Type | Included in Expanded Checks |
|---|---|
| Universal Credit | Yes |
| Employment and Support Allowance | Yes |
| Pension Credit | Yes |
| Other DWP Benefits | Possible in future |
The department states that these measures are designed to ensure fairness and accuracy across the welfare system.
Process
A targeted case review involves checking that a claimant’s details are up to date and that their payment amount reflects their current situation. If selected for review, the claimant will be contacted and asked to provide supporting evidence.
This may include:
- Proof of identity
- Recent bank statements
- Evidence of wages or other income
- Details of savings
- Information about housing costs
The DWP says this information helps confirm eligibility and calculate the correct benefit amount. It may also help identify whether additional support is required, for example where someone may be at risk of debt.
Evidence
In most cases, claimants are asked to upload digital copies of documents through their Universal Credit online account. The department has provided an instructional video explaining how to submit evidence electronically.
Officials generally expect the requested information to be provided within 14 days. The DWP has indicated that a claim may be suspended if this deadline is not met. However, it states that each case will be assessed individually and that flexibility may be offered where appropriate.
Support
The DWP says additional support is available for those who need assistance during the review process. This may include:
| Support Option | Description |
|---|---|
| Telephone assistance | A call to explain the process |
| Upload guidance | Help submitting documents online |
| Extended deadlines | More time to gather information |
| Home visits | Arranged where necessary |
Claimants are advised to contact their work coach or agent if they have concerns or difficulties meeting requirements.
Savings
The department reports that targeted case reviews have already delivered significant savings. According to official figures:
- £1 billion has been saved by preventing incorrect Universal Credit payments
- A further £1.2 billion is projected to be saved in 2030-31
- Pension Credit reviews between 2026 and 2029 are expected to save around £500 million
To continue the programme, the government plans to allocate between £300 million and £400 million annually for Universal Credit reviews. Around £70 million per year is expected to fund the extension to Pension Credit checks. Overall, £3.5 billion has been set aside over three years from 2026-27 to address incorrect payments.
The expansion of targeted case reviews reflects a continued emphasis on accuracy within the benefits system. Claimants who are contacted for a review are advised to respond promptly and provide the requested documentation within the specified timeframe.
While the checks may require additional administrative steps, the department states that support is available to help individuals complete the process and maintain their entitlement where eligible.
FAQs
What is a targeted case review?
A DWP check to confirm benefit eligibility and payments.
Which benefits are affected?
Universal Credit, ESA and Pension Credit.
What evidence may be required?
ID, bank statements and income details.
How long do I have to respond?
Usually within 14 days of the request.
